Frequently Asked Questions
New to the Swag Shack - here’s a quick guide to get started!
How do I log in?
Go to the Loop, click “Find It”, then “Request It” and you’ll be logged in automatically.
- Ready to Ship:
- Stocked
- Pre-branded with the Amwins logo
- No Minimum Order
- Ships in 1–2 business days
- Quick Ship:
- Stocked
- Branding of Your Choice
- No Minimum Order
- Ships in 5–7 business days
Why are some items listed twice?
One version ships fast, the other is customizable, which is great for larger orders.
Item disappeared?
Currently it’s out of stock but will be back once restocked.
Why minimum order quantities?
Custom items require minimums, unfortunately, but for small orders, check Quick Ship or Ready to Ship!
Can I return items?
Custom items are typically final, but if there’s an error, we’ll fix it.
Contact: amwins@conceptsusa.com
Can’t find what you need or issue with your order?
Contact: swagshack@amwins.com